Refund policy

Our promise

If a Swift Detail towel isn't right for you, you have 15 days from delivery to return it. We want you to buy with confidence, so this page sets out exactly how that works.

What can be returned

We accept returns within 15 days of delivery when the item is:

  • Unused and unwashed
  • In its original packaging, with any tags or inserts
  • In resalable condition

A towel that has been used on a car, washed, or removed from its packaging and soiled cannot be returned, because we cannot resell it. This does not affect your rights if the item was faulty or we sent the wrong one.

How to start a return

  1. Contact us at swiftdetailpk@gmail.com or on WhatsApp at 03399988867 within 15 days of delivery.
  2. Tell us your order number and what you would like to return.
  3. We will confirm your return and give you the return address.
  4. Pack the item securely and send it to us.

Please contact us before sending anything back. Returns that arrive without prior approval can be delayed, and we cannot take responsibility for parcels we were not expecting.

Who pays for return shipping

You pay the return courier charge for a change of mind, a wrong size chosen, or any other reason that isn't a fault on our side.

We pay the return cost, and we cover the reshipment, when:

  • The item arrived damaged
  • The item is faulty
  • We sent you the wrong item

Damaged, faulty or wrong items

Please record a video while you open the parcel and send it to us within 48 hours of delivery, along with photos of the item and the packaging. This is the quickest way for us to resolve the problem and to raise the matter with our courier service provider. Without an unboxing video we may not be able to accept a claim for a damaged or missing item.

Exchanges

Want a different size or GSM instead of a refund? Tell us when you contact us, and we will arrange an exchange within the same 15-day window. You pay the cost of sending the original item back, and we cover sending the replacement out.

Refunds

Once your return reaches us, we inspect it and email you the outcome. Approved refunds are issued within 7 business days.

You paid by

How your refund is returned

Card

Back to the same card, through [GATEWAY]

Bank transfer or IBFT

Bank transfer to the account you tell us

JazzCash or Easypaisa

Back to the same wallet number

Cash on delivery

Bank transfer or wallet transfer, whichever you prefer

We refund the price you paid for the item. Original delivery charges are refunded only when the return is our fault.

Banks can take a few extra days to show the money in your account after we process a refund.

Cancelling an order

You can cancel any order free of charge before it has been dispatched. Message us at swiftdetailpk@gmail.com or 03399988867 as soon as you can. Once the parcel is with courier service provider, the return process above applies instead.

Sale and combo items

Combo sets are returned as a complete set. We cannot accept a return of one towel from a combo, since the set is priced as a bundle.

Questions

Email swiftdetailpk@gmail.com or message 03399988867. We reply within 48 hours during the business days.